Privacy Policies
Shatter Safe Security Window Films.
You will recieve your receipt via email and UPS tracking information within 48 hours. The map to the right is GENERAL GUIDE ONLY. Click here for map.
Please note the following to reduce delays.
UPS WILL NOT DELIVER TO A PO BOX UNLESS you have a UPS Mailbox location. If so please let us know this is a Mailboxes Etc. Mail Box. Please provide your physical street address and current telephone # for confirmation.
We only ship via UPS unless you make arrangements via your own courier. Contact us for those details.
Multiple lengths are shipped as one piece. If you ordered 2 section of 10 linear feet you will receive one length of 20 feet etc.
Allow on average 2 business days to process your order and then allow 3-7 business days to receive your order at the address you have provided with payment.
Again - UPS will not deliver to a PO box - Please provide your physical address and current telephone #.
Times will be longer if exceptional shipping problems, or shipping out of continental United States. Shipping is higher for Hawaii, Alaska, Peurto Rico, Mexico, Canada, and other destinations. Contact us for those rates in addition to the shipping fee already charged.
If you have any questions or concerns please do not hesitate to contact us directly by email , customer service telephone 1-778-882-4377 or by a system called "Skype" Skype is a FREE internet VOIP program.
Our Skype call name is: shatttersafe
As well, you can click the support button above.
By purchasing our products you have agreed to all contained in the following statements. Should you not agree to the following simply contact us immediately and we will reverse the charges less any processing fees by the secure payment processors. All orders are generally cut and shipped within 12 hours.
Once the product is processed and cut per your order, there are no refunds given as the product becomes waste to us.
Shipping for Canada is $25.00
Please click on the map of Canada and be certain that your shipping address is the same as your credit card or bank account as paid.
Inclusions/Exclusions and Warranties
The customer or agent of the customer who has purchased products agrees to have read this agreement in full and agrees with all statements and conclusions. The customer also agrees to the same by accepting the understanding of accepting Shatter SafeŽ products or advisements. Shatter SafeŽ / hereinafter referred to solely as SSafeŽ or SSafeŽ agent/dealer agrees to place/install a window films/products OR SUPPLY as requested by the customer whose name /information appears on the agreement of purchase whether electronic or otherwise. SSafeŽ is not responsible for any glass surfaces or windows that SSafeŽ has not installed films/products to nor been paid for installation of. Limited residential LIFE-TIME WARRANTY and Commercial Five Year Films/products Warranty: SSafeŽ warrants its films/products to be free from defects, including change of colour, peeling, bubbling, rippling, cracking, de-lamination, and de-metallization for the manufacturers full warranty period normally of five years for commercial glass and a limited LIFE-TIME WARRANTY for residential interior applications. There are no refunds given for any reason whatsoever and customer agrees to same as all product is custom cut to each order. The customer agrees that they will be shipped only what has been paid for and no other items.
Customer also agrees that should this agreement cover installation of product at the time of entering the agreement, the job will not be considered complete until as such time SSafeŽ performs an adhesion test for warranty purposes on the glass. This adhesion test is performed following installation when the manufacturer deems the product to have cured which is subject to variables as determined. There are no refunds given for any reason whatsoever and customer agrees to same as all product is custom cut to each order. This warranty covers films/products installed only on the interior side of the glass in the customers building. SSafeŽ will not honour any window warranty voided by any glass manufacturer, resulting from the application of SSafeŽ products, including manufactured defects in the glass, frame or window itself. SSafeŽ reserves the right to inspect any material at the customers expense that is the subject of a warranty claim, to determine the nature and cause of the damage. SSafeŽ will only replace films/products that SSafeŽ determines to be defective. SSafeŽ is NOT responsible for damages resulting from faulty installation not performed by SSafeŽ, and the purchaser must consult the installing party / third party for claims related to improper product installation. SSafeŽ does not recommend installation of dark films/products on double glazed glass interior or exterior. Should the customer be in default of payment and is not the registered owner of the property where installation takes place, then the customer agrees that the registered owner may be liable for non payment of services of product and/or installation.
SSafeŽ films/products (if non tint products) applications are designed only to minimize the possible consequences of criminal activity only if any, should it occur at the customers premises on windows only to which SSafeŽ has applied/provided security films/products as outlined on the front side of this agreement for services. SSafeŽ is not an insurance company and as such does not guarantee or imply that the films/products or service SSafeŽ furnishes will avert or prevent occurrences or the consequences arising there-from which the films/products or service has been or may not have been designed for.
The entire concept of security window films/products is to delay entrance during a break-in to premises. It is possible to breach the films/products eventually. The customer and/or agents of the same agree the SSafeŽ shall not be liable for the said occurrences and/or their consequences. Further, the customer agrees to hold SSafeŽ, owner/s, employees, agents, suppliers and or distributors harmless for any loss or damage whatsoever sustained by the customer for or by reason of any act or omission, (negligent or otherwise) of SSafeŽ, its servants or agents and for any loss or damage to the customer, or the customers day to day business caused by delay, interrupted service, at anytime or for any reason what so ever. Should through litigation or other mutually agreed to third party, SSafeŽ is found to be liable for any type of damages real or otherwise the customer or agents thereof agree that the amount of liability of SSafeŽ / or webmaster of this site will be limited to a total dollar amount of $150.00 or the actual manufacturer cost of the product whichever is the lesser of the two. This amount is not to be construed as an admission of guilt or negligence in any way, but as an agreed amount for possible damages if any, paid in good faith.
The remedies above are exclusive, and are the only remedies the consumer/customer has. There are no other warranties, including implied warranties of merchantability or fitness, which extend beyond those described herein with SSafeŽ. In no event shall SSafeŽ be liable or responsible for any loss or damage, direct or indirect, except as expressly stated above. Without limiting the generality of the foregoing, SSafeŽ grant no warranties, including implied warranties, of merchantability or fitness whatsoever. Fogging, ghosting, bubbling by air and water are normal conditions of curing that may take 7 weeks to totally dissipate. This Warranty is secondary and subordinate to any personal or business property insurance covering the property damage, broken glass or theft, and does not apply to any deductible on property damage insurance coverage. Safes liability under this warranty is limited to replacement of defective product not including labour costs. This warranty is made in lieu of any other warranties, express or implied, and is void if the product has been subjected to misuse, abuse, incorrect installation and/or improper care. This warranty does not apply if the thickness or the applied films/products does not correspond to the recommendations set forth by SSafeŽ original analysis. SSafeŽ shall not be liable for special damages, including but not limited to, loss of profits, theft or loss of other property or equipment, cost of emergency services, cost of temporary window boarding or expedited repairs. This Warranty applies only to a product applied directly to glass, and excludes frames, mullions, caulking and any other attachments including decals, signage of any type, window coverings, bars etc. This Warranty excludes glass breakage in war or riot zones, and glass breakage resulting from acts of terrorism or use of firearms, hurricanes and any inclement weather conditions. This Warranty is not valid in countries not diplomatically recognized by the Government of Canada or the United States of America. This Warranty gives the consumer specific legal rights and the consumer may also have certain other rights, which may vary from jurisdiction to jurisdiction. Any and all legal proceedings must be filed and will take place in the registered city of Shatter Safe Security Window Films home office.
Other instances of a voided warranty may be but not limited to if either party is involved in a fraudulent or criminal claim or if thermal shock failure occurs. Thermal shock failure is defined as a cracking or fracture of the glass caused by heat or change in temperature resulting from the application of films/products to glass, and thermal shock fracture can be identified by the following characteristics: (a) break lines make a right angle with the edge of glass at or near the origin, and (b) break lines separate into two (2) or more lines within two (2) inches of the edge and the origin. The extra heat stress from the installation of the films/products must be the primary reason for the break of the failure. All glass breakage warranty, or claims as a result of tinted films/products have a standard warranty of 1 year due to the possible change in climactic conditions. All other warranty coverage pertaining to tinted films/products will be at the sole discretion of SSafeŽ as tinted films/products falls below 12 mil applications. All warranties may improve subject to new technological developments by SSafeŽ. Unless specifically noted otherwise, there is no glass breakage warranties included within this agreement.
There are no refunds given for any reason whatsoever with the exception of defective filmsas determined by the manufacturer, and that policy can be found on our privacy page. Customer agrees to said policy as all product is custom cut to each order and become waste to us if not required.
The customer/agent of the customer once again agrees that they have read and understands to all above and agrees to all included above.
